StratPilot
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StratPilot Support

Contact StratPilot Support

Stuck on your account, license, KuCoin connection, Telegram alerts, the installer or an update? Send a request and support will help you, no sensitive data required.

Send support request FAQ
Manual supportEvery request is reviewed by a person before any account, license, payment or connection change.
Ticket referenceEach submitted request returns a reference number so you can follow it up.
No secrets neededSafe references are enough. Support never needs passwords, tokens, API secrets or raw license keys.
Risk-awareTrading and automation questions are answered with the safety context first.
Never send API keys, passwords, license keys, Telegram tokens, seed phrases, wallet keys or .env files through this form. StratPilot support will never ask you for any of these items, under any circumstances.
What happens next
  • Your request is saved as a support ticket with a reference number.
  • Support replies to the email address you provide when the request has been reviewed.
  • License, account, payment and external-connection changes remain manual-review actions.
  • Mail delivery problems do not delete the ticket; the request remains saved for support review.
What never to send
  • API keys, API secrets, passphrases or withdrawal permissions.
  • Passwords, reset codes, OAuth/session tokens or cookies.
  • Raw license keys, Telegram tokens, chat IDs, wallet keys, seed phrases or .env files.
  • Screenshots or logs that reveal balances, holdings, secrets or private account data.

Choose a topic

Pick the closest topic so support can route the request without asking for sensitive data.

Account / Login

Sign-in, profile, account email or duplicate-account questions.

Support

License / Access

Plan, access, license linking or upgrade/downgrade questions.

Support

Payment / Refund

Order reference, payment status, access review, refund or cancellation questions.

Support

Install / Update

Download status, installer, update or release notes questions.

Support

KuCoin / Telegram

External connection status and setup questions without sharing credentials.

Support

Bug / Feature

Report a bug, usability issue or feature request with safe reproduction details.

Support

Send a support request

Use plain language and safe references. Fields marked with * are required.

Basic details
Do not paste secrets into this message. Describe the issue, what you expected and any safe reference number. Remove keys, tokens, passwords, cookies, license values, balances and private logs before submitting.
Optional diagnostics
Optional order/payment reference or last safe characters only. Do not paste a license key.
FAQ Privacy / Data Notice Terms