StratPilot Support
Contact StratPilot Support
Need help with your account, license, KuCoin connection, Telegram alerts, installer or update? Send a request and our support team will help you.
Choose a topic
Pick the closest topic so support can route the request without asking for sensitive data.
Account / Login
Sign-in, profile, account email or duplicate-account questions.
License / Access
Plan, access, license linking or upgrade/downgrade questions.
Payment / Refund
Order reference, payment status, access review, refund or cancellation questions.
Install / Update
Download status, installer, update or release notes questions.
KuCoin / Telegram
External connection status and setup questions without sharing credentials.
Bug / Feature
Report a bug, usability issue or feature request with safe reproduction details.
Never send API keys, passwords, license keys, Telegram tokens, seed phrases, wallet keys or .env files through this form. StratPilot support will never ask you for any of these items, under any circumstances.
What happens next
- Your request is saved as a support ticket with a reference number.
- Support replies to the email address you provide when the request has been reviewed.
- License, account, payment and external-connection changes remain manual-review actions.
- Mail delivery problems do not delete the ticket; the request remains saved for support review.
What never to send
- API keys, API secrets, passphrases or withdrawal permissions.
- Passwords, reset codes, OAuth/session tokens or cookies.
- Raw license keys, Telegram tokens, chat IDs, wallet keys, seed phrases or .env files.
- Screenshots or logs that reveal balances, holdings, secrets or private account data.
Send a support request
Use plain language and safe references. Fields marked with * are required.