FAQ

StratPilot is a desktop app that scans, compares and ranks crypto strategy candidates so you can decide what to use. Backed by account, license, update and Community Brain services. You stay in control of every trading decision.

No. StratPilot is built for review first. Live trading is optional and only runs after you connect KuCoin, set your risk controls and deliberately switch on live mode in the app.

Yes. Scanning, review, Top 3 / advisory tips, simulation and Community Brain context all work on their own, without placing a single real order, depending on what your access includes.

The download page always shows your current access status and the next safe step. Access opens after a short account review.

From the Download page, which always shows your current access status and the next safe step.

No. Updates never switch on live trading. After any update, check your settings before using live features.

No. Access is delivered after your payment is verified and a support review is done, unless an automated flow is explicitly enabled later. This keeps every license tied to the right account.

Use the same email for purchase, account sign-up and support wherever you can. It lets support match your payment, account and license records quickly and safely.

It means the license is bound to the StratPilot account that activates it, so no one else can use your license from another account.

No. Your access is controlled by your account and license alone. KuCoin API and Telegram are separate connections you add inside the app only if you want them.

Yes, though verified license, KuCoin or Telegram changes may go through a support review first. Contact support and we'll help.

Yes. The same StratPilot account is meant to be used across your own devices. Device and session details may still be used to protect against abuse.

Choose a package and period, then log in or create an account so your request can be matched to you safely before activation.

When a payment step is available for your request, the payment page shows the coin, network, QR code and receiving address before you send anything.

Any external payment, exchange, network, gas or transaction fees should be visible before you confirm a payment. StratPilot adds no hidden fees of its own.

Use the order/payment reference shown on the status page, together with the same email you used for your account or support contact.

Refunds, cancellations and withdrawals follow the Refund, Cancellation and Withdrawal Policy and any mandatory consumer rights that apply to you.

KuCoin is the currently supported exchange for live trading. Scanning and review work without it. You only connect KuCoin when you want the app to trade for you.

No. You create your own KuCoin API keys inside KuCoin and enter them in the desktop app if and when you choose to connect.

Never. Do not send API keys, secrets, passphrases, passwords, license keys, Telegram tokens, wallet keys, seed phrases or .env files to support. We never need them.

No. The public website never receives exchange API keys. They stay in the desktop app on your own machine.

Use a dedicated KuCoin sub-account, grant only the minimum permissions for the features you actually use, and never enable withdrawal permission.

Telegram can deliver alerts and approval prompts when configured. It never removes your responsibility to review settings, risk and live-trading decisions.

Skanningskraft (scanning power) is how much matrix/scanning work your plan can use. It's a fair-use budget for comparing markets, timeframes and strategy parameter combinations.

Auto interval is the shortest normal gap between automatic background scan cycles on your plan. It never starts live trading on its own.

Workers are parallel scan workers. More workers compare more combinations at once, though runtime safety limits and your own PC still set the real pace.

Elite uses the highest server limits: unlimited workers with a CPU safety reserve, a 100M max single scan and a 1B monthly matrix budget, while the local app keeps applying runtime safety checks.

Yes. Upgrade any time through My account or support, and your remaining days carry over to the new tier.

Deep Scanning compares many strategy and parameter combinations for you, so you review a short list of stronger candidates instead of raw market noise.

Top 3 / advisory tips turns a full scan into a focused shortlist of reviewable candidates, each with the context you need to compare them.

No. Top 3 is advisory only. It helps you review candidates and never places an order by itself.

Yes. The workflow is built so you can review and test in simulation before any live trading is switched on.

Community Brain is an opt-in, advisory-only intelligence layer built from allowed scan and strategy metadata that participating users choose to share.

No. Community Brain never places orders, touches your exchange keys or enables live trading on its own.

Access follows your license, the current access policy and your consent. No separate technical key is needed for normal customer access.

Only allowed, validated metadata, scan context, matrix units, strategy metadata and safe percentage-based performance figures. It never receives secrets, balances, holdings, wallet data or raw logs.

Yes. Where the feature is available, opting out stops future contribution from that point. Data already aggregated or anonymized may remain under the applicable policy.

No. StratPilot does not guarantee profit, returns, execution or any specific outcome. Trading carries risk and losses are possible.

No. StratPilot is not financial, investment, tax or legal advice. You stay responsible for your own decisions.

Only when you've enabled live trading in the desktop app, connected KuCoin yourself, passed access checks and set strategy and risk settings that allow it.

It's a safety default: real orders stay off until you deliberately enable live trading and confirm your settings. By default the app only reads your KuCoin balance and places no real orders.

Review your account status, license, KuCoin permissions, Telegram settings, risk controls, strategy configuration and live-trading mode before using any automation.

Use the support form on the website. You get a ticket reference as soon as you submit.

Never send API keys, secrets, passphrases, passwords, license keys, Telegram tokens, wallet keys, seed phrases, .env files or logs that contain secrets.

Your request is saved as a ticket with a reference number. Support reviews it in the admin system and replies to the email you provided.

Support can help after a manual security review. Verified account, license, KuCoin or Telegram changes are never automatic.

Read the Refund, Cancellation and Withdrawal Policy linked in the footer and on the legal pages.

Not necessarily. Refunds and cancellations depend on applicable law, payment status, access and delivery status, and provider limitations.